Human transcription, translation and interpreting

Help centre

Translation, Transcription and Interpreting FAQs

Find straightforward answers about choosing a service, requesting a quote, preparing files, delivery, confidentiality and project requirements.

Start with the right service

Translation, transcription or interpreting?

These services solve different communication needs. Identifying the correct one at the beginning helps the team assess your files, requirements and deadline accurately.

01

Translation

Choose translation when written content needs to be converted from one language into another.

02

Transcription

Choose transcription when recorded speech in an audio or video file needs to become written text.

03

Interpreting

Choose interpreting when people need live spoken-language support during a meeting, call, appointment or event.

Getting started

Begin here when you are unsure which service or project information you need.

What language services does Transcribe Lingo provide?

Transcribe Lingo provides translation, transcription and interpreting services across multiple languages. Related services include certified document translation, multilingual transcription and remote or in-person interpreting.

You can review the full language services or contact the team when your requirement spans more than one service.

How do I know which service I need?

Use translation for written documents, transcription for recorded speech and interpreting for live conversations. Some projects require a combination, such as transcribing foreign-language audio and then translating the transcript.

What should I provide when requesting a quote?

Provide as much of the following information as possible:

  • The document, recording or project materials.
  • The source and target languages.
  • The intended use of the finished work.
  • Your preferred deadline.
  • Any certification, formatting or delivery requirements.
  • For interpreting, the date, time, duration, platform or location.

Clear files and complete instructions help the team confirm an accurate scope, price and delivery estimate.

Which languages are available?

The available language combinations are listed on the languages page . When a language is not shown, send the language pair to the team so availability can be checked.

Translation questions

Answers about certified translations, pricing, delivery and document requirements.

Do you provide UK certified translations?

Yes. Certified translations include a signed certification statement on company letterhead.

Tell the team which authority or organisation will receive the document so the required format can be checked before the translation begins.

How is the price of a translation calculated?

Translation pricing can depend on the language pair, document length, complexity, subject matter, formatting, certification requirements and deadline.

Sending a complete and readable copy of the document is the best way to receive an exact quote.

How long will my translation take?

Turnaround depends on the language, length, subject matter, formatting and certification requirements. Include your deadline when requesting a quote, and the team will confirm the fastest suitable option that is available.

How will I receive my completed translation?

Completed files can be delivered digitally by email. Printed copies can also be supplied by tracked post on request.

Confirm whether you need a digital copy, printed copy or both before the project begins.

Are notarisation and Apostille services available?

Notarisation or Apostille-related services may be available as additional options, depending on the document and the country where it will be used.

Explain the intended use when requesting a quote so the appropriate service can be confirmed.

Transcription questions

Information about recordings, transcript styles, timestamps, speakers and audio quality.

What is transcription?

Transcription is the process of converting spoken content from an audio or video recording into written text.

Recordings may include interviews, meetings, calls, conferences, research sessions, dictation, podcasts or other spoken material.

Are transcripts produced by human transcribers?

Transcribe Lingo uses experienced human transcribers with relevant language and sector expertise rather than delivering unedited machine-generated output.

The project is assessed before an appropriate transcriber is assigned.

What affects the price of transcription?

Pricing may be affected by:

  • The length of the recording.
  • Audio clarity and background noise.
  • The number of speakers.
  • The language or accent.
  • Technical terminology.
  • Verbatim style, timestamps or speaker labels.
  • The requested deadline.

Uploading the recording allows the team to assess these factors before confirming the price.

How long does it take to transcribe one hour of audio?

Transcribing one hour of audio usually takes multiple hours of work. The time required depends on factors such as sound quality, terminology, accents, speaker count and overlapping speech.

Which audio and video formats can I send?

Commonly used formats include MP3, WAV, M4A, MP4 and MOV. Recordings exported from Zoom or Microsoft Teams can also be assessed.

Ask the team before converting a file when you have a different format, as conversion can sometimes reduce audio quality.

What is the difference between intelligent and full verbatim transcription?

Intelligent or clean verbatim transcription removes non-essential fillers, repetitions and false starts while retaining the speaker’s intended meaning.

Strict full verbatim records every filler word, vocalisation and relevant speech feature. State which style you require when requesting the quote.

Can you add timestamps and speaker labels?

Yes. Timestamps and speaker identification can be requested. Explain how frequently timestamps are needed and provide speaker names when they are known.

What happens when the audio is unclear or speakers overlap?

Unclear sections can be marked consistently, for example with an inaudible notation. Overlapping speech can also be identified where relevant.

Supplying the original recording rather than a compressed copy gives the transcriber the best available source.

Interpreting questions

Guidance for remote, telephone, video and in-person interpreting assignments.

Is interpreting available remotely and in person?

Interpreting may be provided remotely by video or telephone, or in person where location, scheduling and interpreter availability allow.

Share the location or preferred remote platform when making the enquiry.

What is the difference between consecutive and simultaneous interpreting?

With consecutive interpreting, the speaker pauses while the interpreter conveys each section. It is commonly suited to appointments, interviews and smaller meetings.

With simultaneous interpreting, the interpreter conveys the message while the speaker continues. It is generally used for conferences, presentations and larger events.

What information is needed to arrange an interpreter?

Provide:

  • The required language or language pair.
  • The date, start time and time zone.
  • The estimated duration.
  • The location or online platform.
  • The subject of the meeting or appointment.
  • The preferred interpreting method.
Can an interpreter join a video or telephone call?

Yes. Remote interpreting can be arranged for video or telephone conversations, subject to language and scheduling availability.

Send the platform details and access instructions before the appointment.

Files, security and delivery

Practical answers about confidential material, review and completed files.

Can confidential material be submitted?

Files are treated as confidential and project access is limited to the people working on the assignment.

Tell the team in advance when your organisation has specific security, access or retention requirements.

Can I request a non-disclosure agreement?

An NDA can be requested for sensitive or confidential projects. Raise this requirement before sending restricted material or approving the project.

How is quality checked before delivery?

The project is first assessed for language, context, technical content and formatting. Work is then assigned to an appropriate linguist or transcriber and reviewed before the final files are prepared for delivery.

What should I do if a correction is needed?

Contact the team and identify the relevant page, paragraph, timestamp or wording as clearly as possible. Minor corrections can then be reviewed promptly against the original source.

Prepare your enquiry

A quick checklist before requesting a quote

Complete information reduces follow-up questions and helps the team assess the project, deadline and required delivery format.

  • Attach the complete source material. Avoid cropped document edges or partial recordings.
  • State the languages clearly. Include both the original and required output language.
  • Explain how the work will be used. This is particularly important for certified and official documents.
  • Provide your actual deadline. Include the time zone when a precise delivery time matters.
  • List special requirements. Mention certification, timestamps, speaker labels, layout, printed copies or interpreting platforms.

Still unsure about your document, recording or appointment?

Send the project details and the team can confirm the appropriate service, information required and available next steps.

Ask about your project